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Featured Items

So, you think you're a good mechanic

How many techs do you know that think they are just so great and expect the world to grovel at

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Would you like a menu?

I don't care what the other guy said, this is what we

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How long does the job take?

You get this question asked a lot.

Some of you think that the customer will try to convert this

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Telephone Technique

 

Every business has one and every customer has one but too often this tool of communication is

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Welcome to The Office

Welcome to The Office

This section is designed specifically for you, the owner/operator or manager of an

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Sticker Shock

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to

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Twelve Buckets for One Rad?

Still a mess trying to drain a cooling system?

 

Check with your parts or tool supplier because they

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Rusty Light Sockets

Need to clean out corroded small bulb sockets?

 

From a local hardware store, purchase a brush for

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Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the dollars in a given

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Easy easy outs

Thanks to Eric from Perform-x for this tip.

We've all had the issue of having to drill out broken

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Oops, I Priced it Wrong

"We're going to lose money again..."

When generating an estimate for a job, take the time to

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Make Your Own Smoke Machine

I knew how valuable a smoke machine was for many types of diagnoses and decided to make my own

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Rotate Tires to Where?

How many cars today come equipped with bias tires?

The answer is 'None'.

Then why are the car

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Info To Go

"It says so right here..."

When you do an inspection and find items that require service, you

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Have A Weight Problem?

So much for having light weight aluminum rims.

wheel weights1 opt

 

Wait, there has to be inner weights to balance it

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Where Is It?

Stupid customer hid the wheel lock key...

You know how 'flipped out' a tech can get when the

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