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Featured Items

Easy easy outs

Thanks to Eric from Perform-x for this tip.

We've all had the issue of having to drill out broken

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Sticker Shock

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to

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How long does the job take?

You get this question asked a lot.

Some of you think that the customer will try to convert this

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Corroded Probing

Piercing wires when you are testing sensors may allow moisture to attack the wire creating future

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Control Your Coolant 2

Still a mess trying to drain a cooling system?

 

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Aim Into the Bowl

When draining a radiator with an old brass drain cock, you can control the coolant flow by placing a

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TDC Tool

You can make your own tool to find true top dead center...

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Free Mini Honer

Need to hone or sand inside a small tube?...

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If you Quote, You'll be Wrong

How often has a customer asked you for an estimate or a 'ball-park' quote before the cause of the

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Info To Go

"It says so right here..."

When you do an inspection and find items that require service, you

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General Motors:ice-cream-cone

"This is the

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Free Mini-Honer

Need to hone or sand inside a small tube? 

Try this.
Open a cotter pin and insert the end of a 6 to

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Welcome to The Office

Welcome to The Office

This section is designed specifically for you, the owner/operator or manager of an

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Suck it up.

Coolant spillage is inevitable in this business and pushing the spillage into a drain may not be

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Customer Requests

What did the customer really want?...

The counter should use a 'Customer Requests' section of a

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Paper Clip Trick

(Try saying that three

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