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How many techs do you know that think they are just so great and expect the world to grovel at
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Mr. Manufacturer,
Who is your biggest customer?
Who do you depend on the most to choose your products?
If you're thinking the local jobbers or Mr.John Q. Public, give your head a shake.
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Featured Items
How long does the job take?
You get this question asked a lot.
Some of you think that the customer will try to convert this
...
Telephone Technique
Every business has one and every customer has one but too often this tool of communication is
...
Welcome to The Office
Welcome to The Office
This section is designed specifically for you, the owner/operator or manager of an
...Sticker Shock
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to
...
Twelve Buckets for One Rad?
Still a mess trying to drain a cooling system?
Check with your parts or tool supplier because they
...Rusty Light Sockets
Need to clean out corroded small bulb sockets?
From a local hardware store, purchase a brush for
...
Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the dollars in a given
...Easy easy outs
Thanks to Eric from Perform-x for this tip.
We've all had the issue of having to drill out broken
...
Oops, I Priced it Wrong
"We're going to lose money again..."
When generating an estimate for a job, take the time to
...Make Your Own Smoke Machine
I knew how valuable a smoke machine was for many types of diagnoses and decided to make my own
...
Rotate Tires to Where?
How many cars today come equipped with bias tires?
The answer is 'None'.
Then why are the car
...
Info To Go
"It says so right here..."
When you do an inspection and find items that require service, you
...Have A Weight Problem?
So much for having light weight aluminum rims.
Wait, there has to be inner weights to balance it
...
Where Is It?
Stupid customer hid the wheel lock key...
You know how 'flipped out' a tech can get when the
...
New Supplier Entries
Blogs
It is, and always has been, the local repair businesses, mechanics and technicians who de...
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