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Featured Items

The Plus of Shop Meetings

How many of you have monthly shop meetings with your

mechanical staff?

There has to be more than

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Customer Management

Customer Management

A segment from ‘Automotive Business Concepts' By Bob Paff    

Yes, I call this

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Keep losing bolts?

When changing pans or covers with many small bolts, it’s easy to lose one or two, especially when

...

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Control Your Coolant 2

Still a mess trying to drain a cooling system?

 

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Ring, Ring, Ring. Hello?

"Is this the person to whom I'm speaking?"
Telephone technique is so important to a business that

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To make more money, don't sell

"Hi, I like your shoes.... come on

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Driveline Vibration

This guy ran over a mattress and decided to keep going.
The ensuing jumble finally whipped around

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Package price vs. parts and labor.

"Can you reduce your labor because I'm a nice

...

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Twelve Buckets for One Rad?

Still a mess trying to drain a cooling system?

 

Check with your parts or tool supplier because they

...

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Easy easy outs

Thanks to Eric from Perform-x for this tip.

We've all had the issue of having to drill out broken

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Shop Supplies Will Cover It - NOT

Isn't everything included?....

Some shop owners feel that charging a customer for nuts, bolts,

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New job for an old tool

Have a set of 10 inch slip joint pliers?

This is a handy tool when doing exhaust

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Don't Buy Your Customers

Are you so insecure that you feel that you have to negotiate for the job? 

I don't mean a little

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Are You Still Using a Compression Tester?

How many of you are still using a compression tester to diagnose a rough running problem?compression_tester 

How many

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Aim Into the Bowl

When draining a radiator with an old brass drain cock, you can control the coolant flow by placing a

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Sticker Shock

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to

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