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Featured Items

Free Mini-Honer

Need to hone or sand inside a small tube? 

Try this.
Open a cotter pin and insert the end of a 6 to

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General Motors:ice-cream-cone

"This is the

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Keep losing bolts?

When changing pans or covers with many small bolts, it’s easy to lose one or two, especially when

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Messy Drawers

Are your pliers piled up in a drawer.

Eric from Perform-X Auto came up with a simple and really

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Mr. Customer, You're Fired

Whoa! You're not serious.....

Yes, you can fire a customer.

 

You try real hard in supplying quality

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Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the dollars in a given

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Telephone Technique

 

Every business has one and every customer has one but too often this tool of communication is

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What's Going On With This Economy?

 

What's going on out there? Shops are closing down left, right and center.


Well, there is no

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Don't Buy Your Customers

Are you so insecure that you feel that you have to negotiate for the job? 

I don't mean a little

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Customer Requests

What did the customer really want?...

The counter should use a 'Customer Requests' section of a

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Get Pumped

Running an oil pump without the engine running....

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If you Quote, You'll be Wrong

How often has a customer asked you for an estimate or a 'ball-park' quote before the cause of the

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Make Money by Taking the Time

"I think I have the quote here somewhere...."

Every time I see someone scribble out an estimate on a

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Customer Management

Customer Management

A segment from ‘Automotive Business Concepts' By Bob Paff    

Yes, I call this

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To make more money, don't sell

"Hi, I like your shoes.... come on

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Have A Weight Problem?

So much for having light weight aluminum rims.

wheel weights1 opt

 

Wait, there has to be inner weights to balance it

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